Client Services Rep - 3rd Shift

MEMBER SERVICES REPRESENTATIVE (OVERNIGHT)

Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It's vital to our success to continue to take risks and think big. The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose "to enrich the lives of others through the power of well-being."
You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You require direction, rules and structure in your format. Promotes membership privileges including tanning, group fitness, small group training and childcare
Answers phones in a courteous, helpful, professional manner
Is an expert in all club facility, services, programs and schedules/hours of operation
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
High school diploma or GED required

Subsidized health insurance coverage (health, dental, vision) for full time positions
Short-term disability
Travel
No travel required

UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Some of the roles listed are part of our evergreen hiring strategy , meaning we consistently seek to build a pipeline of qualified candidates. Your application will be considered as opportunities become available.