Head of Project Management

Warranty Project Manager
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. Join us and help run what runs the world.
This position reports to: Project Operations Manager
In this role, the Warranty Project Manager will be responsible for managing and coordinating all aspects of the warranty process for the projects within Electrification Solutions business. The Warranty Project Manager will be the main customer interface for all warranty claims, owning the process once initial claim is submitted to final resolution, including coordinating with internal and external vendors, as well as services where applicable by terms. This position will utilize your experience/expertise to solve problems and become a customer advocate to ensure minimal impact to customer operations.
The work model for the role is: hybrid (#Li-Hybrid) in the Houston, TX or Lake Mary, FL office with estimated 25% travel.
Warranty Management & Customer Advocacy: Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
Claims Assessment & Coordination: Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous process improvements.
Analysis & Reporting: Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance organizational effectiveness and customer satisfaction.
Bachelor degree (electrical/energy/mechanical engineering degree preferred) with minimum 3 years of experience (project management, engineering or manufacturing experience preferred)
Problem solving skills, including creative issue resolution and excellent oral and written communication skills, including proficiency in English
Strong analytical skills to interpret warranty claims vs coverage
Organizational skills with high attention to detail and sense of urgency in dealing with tasks, as well as customer service skills
Candidates must already have work authorization that would permit them to work for ABB in the US.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites:
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]
Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Company paid life insurance (2X base pay)
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Retirement

~Employee Stock Acquisition Plan (ESAP)

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
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