General Maintenance Repair Tech (Full-time or Part-time)

Maintenance TechnicianHousing Development Corporation MidAtlantic (HDC) is currently seeking a full-time Maintenance Technician for our Lancaster Apartments & Plum Tree Apartments (Lancaster PA) locations.At HDC, you'll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.Benefits at HDC MidAtlanticMedical, Dental & Vision Coverage (Available Day 1)401(k) with 3.5% Employer Match4–6 Weeks Paid Time Off11 Paid Holidays + Floating Holiday (Available Day 1)12 Weeks Paid Parental LeaveSummer Hours – Office closes at 12 PM on FridaysEmployer Paid Life & Long-Term Disability InsuranceEmployee Assistance ProgramStudent Loan Reimbursement (Eligible Non-Profit Employees)Employee Housing OpportunitiesPaid & Subsidized Professional DevelopmentQuarterly Incentive Performance BonusPosition Summary: The Maintenance Technician I plays a vital role in delivering safe, high-quality, and welcoming homes for residents across HDC MidAtlantic's affordable housing communities. This position is responsible for the day-to-day maintenance, repair, and readiness of assigned properties while contributing to a consistent, resident-centered experience across the portfolio.Resident Experience: Serve as a responsive, respectful, and professional point of contact for residents' maintenance needs, delivering service aligned with HDC's Core Values. Communicate clearly and courteously with residents regarding unit entry, scheduling, and completion of work orders. Complete work orders promptly and efficiently (within 24 hours for emergency and 3 days for non-emergency), ensuring high-quality outcomes and resident satisfaction. Approach all resident interactions using a trauma-informed and solutions-oriented mindset. Deliver service that contributes to achieving 85% resident satisfaction, ensuring maintenance interactions are timely, and that residents are treated with dignity and respect, and aligned with HDC's values and standards of excellence. Participate in on-call rotation and respond to emergency maintenance needs in a timely and professional manner.Maintain the physical condition of the community in alignment with HDC's maintenance standards, safety protocols, and expectations for cleanliness and curb appeal. Responsible for preventive maintenance activities to reduce emergency repairs, extend asset life, and support long-term property performance including routine inspections to identify maintenance needs, safety concerns, and potential risks. Ensure all work performed meets HDC quality standards and contributes to consistent property conditions across the portfolio. Prepare vacant units for occupancy by completing inspections, repairs, and make-ready activities within established timelines (Full time Tech – 8 days/ Part time tech 14 days). Collaborate with the Community Manager to prioritize unit turns and meet occupancy and re-rental goals of 30 days.Technical Maintenance: Responsible for performing a variety of maintenance tasks including painting, drywall repair, plumbing, minor electrical troubleshooting, and general building upkeep. Identify and address property maintenance issues, equipment concerns, and safety hazards.Operations: Maintain appropriate inventory levels of supplies and tools to ensure timely service delivery. Purchase and utilize materials, supplies, and vendor services using standard purchase order procedures efficiently to support cost-effective operations and manage maintenance related expenses to meet property budgets. Communicate cost concerns, trends, or risks to Community Managers to support financial performance. Coordinate with approved vendors as needed and ensure vendor work meets HDC quality standards. Collaborate with Community Manager, Regional Manager, and Facility Manager to execute on planned Capital Expense projects.Team Collaboration: Collaborate with Community Managers, Regional Managers, and Resident Services to support overall property performance and resident well-being. Maintenance Technician I may provide temporary relief coverage for staffing vacancies within their region, as needed. Perform all other duties as directed by the Community Manager.Position requires a high school diploma or equivalent, along with a valid driver's license. Some hands-on maintenance experience preferred; technical training or coursework in plumbing, carpentry, HVAC, or a related trade is a plus. Required to follow on-call rotation. Good communication skills and a respectful, customer service-oriented approach when working with residents. Must be open to learning property management software and standard maintenance technology. Core Competencies (skills, knowledge, or abilities): Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. using newly gained knowledge and skill on the job and learning through their application. Work environment will be indoors and outdoors, including hazardous conditions, and will require occasional travel. Requires travel within the region to support multiple communities as needed.HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.