Administrative Customer Service Professional

Department of Health

ADMINISTRATIVE ASSISTANT II - 64085209

Pay Plan: Career Service

This position’s main responsibility is as the cashier for the clinic and will be responsible to collect all cash (Cash/Receipt Handling) receipt from patients. Cashiers input payment types of cash, check, credit card, invoice and payment vouchers and are responsible for compiling and preparing various financial reports daily. Cashiers are responsible for individual cash variances and credit card billing errors. Cashiers assure that customers are treated with respect and courtesy and dissatisfied customers are afforded the opportunity to discuss their concerns. Always promote customer service excellence through "patient first'' approach at all times. Secures translation assistance for patients needing our services. Collects, registers, verifies, and inputs all pertinent client information in all systems modules: Client Registration, Family Financial, Insurance Information, and records CSR's with accuracy. Utilize plans web portals to verify members' enrollment and eligibility. Maintain client confidentiality and security of medical records in accordance to HIPPA and Information Security Act. Working knowledge operating photocopy machine, calculators, cash register, computer, printers, scanners and all related equipment required by position. Registers and maintains client records in computer data files and electronic health records. Verifies authorizations for Medicaid reimbursement and enters third party insurance information into the financial data file to maximize revenue collections. Level 2: "Clinical Confidentiality". Answers the telephone, schedule client appointments, reschedules and /or follows up missed appointments by phone or text, and makes reminder phone calls if necessary. Registers and maintains client records in computer data file and medical record. Performs other related duties as required and serves as back up for any position in Accounts Receivable Department and provides translations on requests.

This position also serves as the deputy registrar for the vital statistics office. The deputy registrar is Responsible for the daily functions of the local vital statistics program in compliance with all mandated laws, rules, and procedures in accordance with Chapter 382 of the Florida Statutes, Section 64V of the Florida Administrative Code, and the CDR Operations Manual. This is a highly responsible position requiring independent judgement providing operational and management coordination for the activities of the St Lucie County Health Department Vital Statistic Office. Work is performed under the technical direction of the CHO Administrator, who is the Local Registrar, and under the routine supervision of the CHD Administrative Services Director I. Serves as Deputy Registrar for St. Lucie County Vital Statistics office. A) Issuance of birth and death certificates, to include receiving proper identification and applications and timely processing of mail-in requests. (8) Review records for accuracy, process, and store in accordance with policies and procedures and transmit them two times per week. (D) Provide state-directed updates in conjunction with the CDR to local funeral homes and funeral directors. (E) Maintain a supply of necessary VS forms and reference materials. (F) Deal with the public and government agencies in a courteous manner in performance of daily activities. Activities include answering telephones, providing general information to the public about the vital statistics program, accurately maintaining cash drawers and receipts, and running the daily cash receipts report. G) Help with quarterly reviews and the annual self-assessment tool to ensure proper operating processes are in accordance with established guidelines, rules, and procedures. Ensure every EBRS facility (includes hospitals and birthing centers) submits a weekly Hospital Reconciliation Report; Verify within e-Vitals that a record has been entered for every delivery at that facility; Provide training and assistance to midwives, funeral directors, Noncompliant Physicians, Medical Examiners, Family Members acting as own funeral home, and Home Births in connection with the preparation and filing of vital records. Communicates administrative, clerical and accounts receivable policies and procedures. Submits travel, invoices or receives in MFMP in accordance to FS 215.422 prompt payment statute. I understand that I am responsible for complying with the provisions of policy DOHP 50-10-10 in accordance with the Acceptable Use and Confidentiality Agreement for Social Security Number Viewing within HMS."

Maintains client confidentiality and security in accordance DOHPS0-10-10 Information Security & Privacy Policy Confidential Information.

Maintains client confidentiality and security in accordance with DOHP50-I0-/6 Information Security & Privacy Policy. Authorized access to designated secure area(s)(Cashier Areas) granted by proxy or key.

Ability to understand and properly apply rules, regulations, policies, and procedures applicable to all departments. Capability to communicate effectively verbally, in writing, and use problem solving techniques. Skill to operate personal computer and maneuver technical programs such as Microsoft Windows, Office 360, e Vitals, IDvlS, ect... ability to use office equipment, 10-key adding machine, copier and fax. Knowledge of office procedures, medical terminology CPT, ICD-10, and HCPCS codes. Ability to handle telephone calls in a courteous and effective manner. High School Diploma or an equivalent GED required.

2+ years of customer service experience

At least 1 year working in the medical field.

Knowledgeable of CPT and ICD-10 coding guidelines

2+ Years of Cash Handling Expertise

Proficient in speaking, writing, and reading any other languages besides English.

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

We search for creative solutions and manage resources wisely.

We achieve our mission by serving our customers & engaging our partners.

We promote quality outcomes through learning & continuous performance improvement.

This position will be working in St Lucie County Florida department of Health building located at 5150 NW Milner Drive, Port St Lucie, FL 34983-3392.

Nine paid holidays and one Personal Holiday each year.

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

Retirement plan options, including employer contributions

(Flexible Spending Accounts.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here .