Front Desk Administrative Receptionist Position

Front Desk / Administrative Assistant

The Front Desk Lead / Administrative Assistant is responsible for overseeing front desk operations while ensuring efficient patient registration, administrative workflow, and superior customer service. This role combines leadership responsibilities with hands-on administrative duties to support daily operations, maintain compliance, and enhance patient experience.

Key Responsibilities/ Essential Duties and Responsibilities

Greet patients in a professional and courteous manner upon arrival

Accurately enter patient demographic, insurance, and financial information

Collect co-pays, deductibles, and co-insurance payments

Maintain patient logs, charts, and documentation

Perform patient check-in and check-out processes, including exit interviews

Answer, screen, and direct incoming calls

Manage emails, documentation, scanning, faxing, and filing

Maintain daily financial logs and perform cash reconciliation

Prepare reports, patient records, and informational packets

Ensure proper documentation for billing and compliance

Support and guide front desk staff to ensure smooth workflow

Monitor daily operations and address inefficiencies

Assist in training new staff members

Coordinate with clinical and administrative teams

Maintain a high level of professionalism and patient satisfaction

Address patient concerns and escalate issues when necessary

Communicate effectively with patients, families, and staff

Ensure compliance with HIPAA, OSHA, and facility policies

Participate in quality improvement and safety programs

Audit charts and maintain accurate records

Maintain adequate supplies and inventory at the front desk

Assist in ordering and stocking necessary materials

Maintain a clean, safe, and organized work environment

Report any safety concerns or equipment issues promptly

Core Competencies

Professional Maturity

Responsibility

Communication

Flexibility

Intelligence

Energetic

Organized

Computer Savvy

Customer Service

Job Knowledge/Technical Knowledge

Integrity and Respect

Interpersonal Communication

Collaboration and Partnership

Manages Change

Problem Solving

Attention to Detail

Organization

Judgment

Teamwork

Quality

Accountability

KPIs

Patient Registration Accuracy: Maintain = 98% accuracy in patient demographic, insurance, and financial data entry

Patient Check-In Time: Complete patient registration within 510 minutes on average

Call Handling: Answer = 90% of incoming calls within 3 rings and route appropriately

Payment Collection: Ensure 100% collection of applicable co-pays, deductibles, and balances.

Document Processing: Complete scanning, filing, and documentation updates within the same business day (= 95%).

Daily Reconciliation: Maintain 100% accuracy in cash logs and financial records with no discrepancies.

Patient Satisfaction: Achieve = 90% positive patient feedback related to front desk experience.

HIPAA & Compliance: Maintain 100% compliance with HIPAA and regulatory requirements.

Task Completion: Complete = 95% of assigned tasks within established timelines.

Attendance & Punctuality: Maintain = 98% adherence to scheduled shifts and attendance policies.

Marginal Duties

Assisting clinical staff with basic non-clinical tasks when needed

Supporting other departments during high patient volume

Helping with onboarding paperwork for new hires

Covering front desk duties for other shifts or locations

Assisting with inventory checks or supply restocking

Participating in meetings, trainings, or special projects

Performing additional administrative tasks as assigned by management

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience:

• High school diploma or equivalent.
• 1-3 years office experience in a health care setting preferred.
• Previous customer service experience preferred.
• Must be able to effectively communicate with customers both in person, and over the telephone.
• Must have understanding of basic medical terminology Skills:
• Basic computer skill

Altus Community Healthcare