Client Service Technical Support Rep

Super Products LLC is currently accepting applications for a Technical Service Representative at our Mukwonago, WI location. The Technical Service Representative provides technical after-sales support through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability for Super Products vacuum trucks.

Day 1 Medical, Dental and Vision Insurance

1st Shift Hours

New, clean, safe facility

Paid Holidays, Sick Time and Vacation

Gym membership reimbursement

Company paid life insurance, STD and LTD

Educational assistance and dependent scholarship programs

Super Products LLC, an Alamo Group Company, is a successful,growing manufacturing company with a new headquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high-quality vacuum truck equipment since 1973 that include the most innovative features available in the market.

Provides technical after-sales support to customers, dealers, and internal personnel by assisting with the diagnosis and resolution of routine mechanical, electrical, and hydraulic issues. Supports training initiatives, service documentation, and customer follow-up activities while developing product knowledge and technical expertise.

Respond to customer, dealer, and internal technical support inquiries regarding operation, maintenance, and repair of company products.

Troubleshoot routine service issues under established procedures and guidance from senior team members.

Document service cases accurately and maintain complete records within service systems.

Assist in the development and distribution of service bulletins and technical communications.

Support training activities by preparing materials and assisting with classroom or field training events.

Follow up on open customer cases to ensure timely resolution and customer satisfaction.

Assist with warranty evaluations, including visual inspections and documentation of failed components.

Escalate complex technical issues to senior technical service staff or engineering.

Participate in cross-functional meetings related to service concerns and product quality initiatives.

Must use a data-driven analytical approach to decision-making with the right balance of customer empathy.

Working knowledge of mechanical, electrical, and hydraulic systems.

Ability to read basic electrical and hydraulic schematics.

Strong customer service and communications skills.

Ability to develop training material for the audience.

Ability to use common hand tools, multi-meters and diagnostic equipment.

Basic proficiency with Microsoft Office applications.

Technical degree, certificate, or equivalent experience in a mechanical, electrical, hydraulic, or related field preferred.

3+ years of technical support, service, maintenance, or repair experience.

Relocation not available for this position
EOE Minorities/Females/Protected Veterans/Disabled | Drug-Free Workplace
All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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