Head of Operations & Business Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Supervisor - JLL

As Operations Supervisor, you'll focus on managing vendor services through our CMMS platform while delivering superior customer service to our clients. You'll oversee all site CMMS service performance, processes, and quality standards for Corrigo Planning and Work Order services, driving innovation and cost efficiency while dramatically enhancing the customer experience. Your role involves owning quality assurance programs, exceeding scoring metrics outlined in Client and Vendor contracts, and managing critical customer relationships. You'll work closely with the Facility Manager to ensure contract compliance, budget management, and audit readiness across multi-building facilities. The ideal candidate brings experience from pharmaceutical, service provider, or property care environments managing maintenance operations across multiple buildings.

Ensure client satisfaction across all organizational levels by demonstrating leadership, responsiveness, and creative problem-solving in facilities management operations

Assist the Facility Manager with maintenance budget development and KPI metrics tracking, obtain quotes for new services and multi-year contractor agreements, and report monthly budget forecasts versus actuals

Manage contract performance for recurrent service vendors, execute building inspections and monthly job-walks with vendors to verify contracted scope fulfillment, and ensure all work meets standard operating procedures, codes, and regulations

Oversee people management including coaching and guiding employees, executing Safety First workplace culture, developing continuous improvement initiatives, and leading incident investigations

Track maintenance records for satellite sites, manage staff escorting service providers, coordinate small-scale preventive maintenance, and ensure areas and processes maintain optimum audit readiness and compliance conditions

Manage cost expense development for all labor, supplies, and contracted services to meet or exceed budgeted targets through procurement planning, improved labor efficiency, and increased self-performance capabilities

Collaborate with soft services teams, client managers, area leads, and central team resources to develop and implement innovative programs, processes, and procedures that reduce operating costs and increase productivity

Experience in pharmaceutical, service provider, or property care environments managing multi-building maintenance operations

Strong contract performance management skills with proven ability to manage vendor relationships and service level agreements

Proficiency with CMMS platforms, specifically Corrigo Planning and Work Order services, for managing maintenance operations and tracking performance metrics

Demonstrated people management abilities including coaching, decision-making, root cause analysis, and leadership in fostering continuous improvement cultures

Available 24/7 to respond to building emergencies or contractor work performed after hours

Budget management experience including forecasting, variance reporting, and cost control strategies

Knowledge of Life Cycle Asset Management Programs and their implementation in facilities operations

Experience conducting building inspections, vendor audits, and ensuring regulatory compliance and audit readiness

Work Shift: Monday to Friday, 7:00 AM to 4:00 PM

On-site -Brisbane, CA

Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Accepting applications on an ongoing basis until candidate identified.

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