Head of Operations, Managed Transportation

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? We're seeking an experienced Operations Manager to lead daily EMS operations focusing on inter-facility transport. In this role, you'll oversee field operations, drive performance and ensure coordination between teams to deliver exceptional patient care. You'll be instrumental in building a high-performing, collaborative environment while managing staffing, compliance, quality and operational efficiency.

As an Operations Manager, you will:

Lead daily operations to ensure cost-effective and high-quality service delivery.
Manage and mentor field staff, fostering a culture of accountability and continuous improvement.
Ensure compliance with EMS protocols, standards and safety regulations, while adhering to MMT policies.
Complete and deliver annual performance management reviews to ensure team members receive feedback.
Monitor performance metrics and implement strategies to meet/exceed operational goals.
Respond to operational disruptions with effective crisis management strategies.
Maintain fleet readiness, ensuring units are properly equipped, maintained and compliant.
Proven ability to lead teams, manage resources and drive operational excellence.

• Experience with performance tracking, quality assurance and budget oversight.
• Competitive compensation and flexible scheduling.

Help shape the future of inter-facility EMS operations.
We offer a comprehensive benefits package to support your health, well-being, and financial future. Health Insurance : Medical, Dental, Vision, Health savings account, and Flexible spending account
Retirement Plans: 401K and Roth 401K, with a company match
Employer Paid: Basic Life Insurance and Long-Term Disability
Short-Term Disability, Life, Critical Illness, Accident Insurance
Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education
For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.

If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.