Recruitment Partner - Recruiter

We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. About You and The Role We're looking for a highly organized, hands-on Partner Onboarding Specialist to help restaurant partners successfully launch and operate drone delivery. In this role, you'll own the partner onboarding experience from initial handoff through launch and early operations. You'll work directly with restaurant owners, managers, and frontline teams to prepare each location for drone delivery, train staff on new workflows, coordinate operational and technical requirements, and ensure every partner is ready to deliver a great customer experience from day one. This role sits at the intersection of operations, technology, logistics, and partner success. The ideal candidate is comfortable working directly with partner teams, solving operational problems in real time, and helping partners adopt a new way of fulfilling delivery orders.

Training & Operational Readiness

Help partners integrate drone delivery into existing kitchen, order fulfillment, and handoff processes.

Educate restaurant teams on packaging, order preparation, staging, and loading requirements specific to drone delivery.

Serve as a trusted point of contact for partners throughout onboarding and launch.

Provide additional support to partners during the early stages of operation before transitioning them to ongoing support teams.

Process Improvement & Scale Process Improvement & Scale

Help update training materials, checklists, and onboarding resources as processes change.

Document restaurant-specific details and operational learnings for future reference.

2+ years of experience in operations, restaurant technology, partner onboarding, implementation, account management, logistics, or a related field.

• Strong understanding of restaurant operations and the realities of working in a fast-paced restaurant environment.
• Excellent project management and organizational skills with the ability to manage multiple restaurant launches simultaneously.
• Willingness to spend significant time in the field working directly with partners.
• Experience with restaurant delivery, third-party delivery platforms, restaurant technology, POS systems, or last-mile logistics.
• Familiarity with delivery marketplaces and restaurant order fulfillment processes.
• Experience working in a high-growth technology or operations environment.
• Partners launch on time, managers and staff understand exactly how the service fits into their existing operations, and orders move smoothly from the kitchen into the drone delivery network. You'll help reduce the time and effort required to launch new restaurant partners while maintaining a high bar for operational quality. As the network grows, you'll turn what you learn in the field into repeatable processes that allow us to onboard more partners, launch new markets faster, and deliver a consistently excellent experience for partners and their customers.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.