Head of Operations & Business Management

Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio.

We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this migraine program. This role blends operational leadership with hands‑on field engagement to ensure consistent execution of commercial strategies across territories.

That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

Comprehensive benefits including medical, dental, and vision coverage; disability and life insurance; Company‑paid holidays so you can rest, recharge, and focus on what matters most

Continuous growth opportunities through learning, leadership development, and career advancement support

Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.

Conduct regular field rides and ride‑alongs to observe customer engagements, reinforce strategic messaging, provide real‑time coaching, and ensure consistent execution of program objectives.

Serve as the operational liaison between field teams, internal stakeholders, and client leadership.

Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.

Oversee onboarding, training, and performance management to ensure team readiness and compliance.

Support quality improvement initiatives designed to strengthen field effectiveness.

Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).

Ensure adherence to HIPAA guidelines and all compliance standards.

Bachelor’s degree or equivalent experience

Minimum 2 years’ experience in a similar field‑based Operations Manager or Sales Leadership role

Experience in pharmaceutical or healthcare‑related sales management preferred

Proven ability to recruit, develop, and lead field‑based teams

Ability to travel regularly for in‑field coaching and ride‑alongs (anticipated average 20–30%, varies by district)

Overnight travel required

Ability to work independently and use sound judgment when managing escalated issues

Proficiency in Microsoft Office and CRM platforms

The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

Equal Opportunity & Inclusion

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.