Head of Sales & Customer Service

Moore Home Services is seeking an experienced and results-driven Sales Manager to lead our Residential sales team. This role is responsible for driving revenue growth, developing high‑performing sales professionals, and ensuring a consistent, ethical, and customer-focused sales experience. The ideal candidate is a hands‑on leader who excels at coaching, accountability, and data‑driven decision‑making.

Lead, coach, and motivate the residential sales team to achieve and exceed revenue goals

Develop, implement, and refine sales strategies to support HVAC service and replacement growth

Review and update sales plans annually to align with company objectives

Monitor and improve key performance metrics such as close rate, average ticket, and customer satisfaction

Build and maintain strong customer relationships to drive trust, referrals, and repeat business

Train, develop, and mentor sales team members through structured onboarding, coaching, and field training

Conduct ride‑alongs, performance reviews, and ongoing skill development

Analyze market trends, competitor activity, and sales data to identify new opportunities

Prepare and present sales performance reports to leadership

Collaborate closely with the General Manager, Marketing, Operations, and Service teams to ensure a seamless customer experience

Ensure all sales activities comply with company policies, CSLB regulations, and industry standards

Minimum of 5 years of residential HVAC sales experience

At least 2 years in a sales leadership or management role

Proven experience training, coaching, and developing sales teams

Demonstrated success driving revenue and improving sales performance

Proficiency with CRM systems and Microsoft Office Suite

In‑depth knowledge of HVAC systems, products, and residential sales processes

Must be eligible to obtain a Home Improvement Salesperson (HIS) license through the California Contractors State License Board (CSLB) upon hire

Health insurance: Comprehensive medical, dental, and vision coverage.

Retirement plan: 401(k) with company match.

Generous vacation, holidays, and sick leave.

About Moore Home Services

Moore serves Sonoma, Marin, Napa, Santa Rosa, Healdsburg and the North Bay area, with the highest quality, energy‑efficient heating and air conditioning systems in the industry, as well as an unmatched level of knowledge and execution in plumbing services and indoor air quality packages. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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