Head of Sales & Support

Eligible for variable compensation tied to sales performance.

Reports To: Chief Commercial Officer

Rheo Engineering's regional sales organization is scaling — and we're looking for the leader to take it to the next level. Rheo Engineering designs and builds advanced powder handling equipment for the pharmaceutical industry — equipment used in the direct manufacture of life-saving medicine.

As Sales Manager, you'll lead and grow the Regional Sales Manager team, Inside Sales, and Sales Operations, scaling the sales methodology and forecasting discipline that drives the organization forward.

Responsibilities What You’ll Do Supervisory Recruit, hire, and onboard Regional Sales Managers

Ensure the effective training and ramp of new sales team members

Ensure sales team members perform reliably against territory plans and goals

Coach and develop the team through field ride‑alongs, deal strategy, and one‑on‑ones

Oversee discipline and termination of team members per company policy

Non‑Supervisory Own direct sales performance — regional bookings growth across North America

Develop and manage sales strategy at the organizational, regional, and account level

Design territory structure and set regional goals, quotas, and activity standards

Develop and drive the sales methodology, training, and quote‑to‑close discipline

Lead the sales operating cadence — pipeline, win/loss, and territory business reviews

Drive growth of Rheo's direct product sales through the regional team

Oversee CRM software to ensure pipeline data integrity, opportunity ownership, and forecast accuracy

Direct Inside Sales in support of standard product sales and territory coverage

Oversee Sales Operations, including reporting, order processing, and bid administration

Prepare and deliver reports on sales plans, forecasts, and performance

Partner with the Strategic Account Manager on account coverage and large capital project pursuits

Collaborate with Marketing on lead generation, campaigns, and strategy

Collaborate with Product Management and other key stakeholders to develop pricing strategy

Manage third‑party Sales Representative and Partner relationships

Support tradeshows and other sales events (in‑person, webinars, etc.)

Support sales team members in growing customer relationships and closing critical sales

What Success Looks Like A growing, well‑trained regional sales team performing against expanding territory plans

Consistent growth in direct sales bookings as the sales organization scales

A sales operating cadence that scales smoothly and runs reliably without executive intervention

Reliable, accurate sales forecasts leadership can plan against

Clean CRM data with clear opportunity ownership and disciplined pipeline management

Qualifications What We’re Looking For Experience Bachelor's degree in Business Administration, Marketing, Engineering, or other business or technical discipline

7+ years of consistent goal attainment in business-to-business sales

5+ years of sales leadership, including hiring, developing, and managing a sales team

Demonstrated experience selling capital equipment or technical products through long, multi‑stakeholder sales cycles

Experience establishing sales process, cadence, and CRM discipline

Software Proficiency in Microsoft Office programs (Word, Teams, Excel, PowerPoint, Outlook, Visio)

Proficiency with CRM software (Salesforce preferred)

Familiarity with an Enterprise Resource Planning software (Epicor Kinetic preferred)

Strategic Mindset — ability to evaluate various data inputs and create an innovative response

Customer Centric — a natural bent to know and understand the customer and find the right solution

Communication — clear, easy communicator, in writing as well as in person

Wisely Organized — tendency to create order and structure, but not rigid

Experience selling into pharmaceutical, biotechnology, or other regulated / GMP manufacturing markets

Familiarity with single‑use technology, powder handling, or containment applications

Strong familiarity selling large, technical, custom projects