Front Desk Receptionist (Guest Services - Full Time)

Guest Services & Front Desk Agent
Job Type: Full-Time

• Develop in depth understanding of the property management system and POS functionality.
• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:

o Answering telephones in a prompt and professional manner and providing assistance to callers
o Taking reservations in person and over the phone
o Reading and responding to hotel email
o Completing group pre-registrations and key packets
o Communicating with Housekeeping and Maintenance
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To perform other tasks, including cross-training, as directed.

We offer competitive wages as well as benefits such as health insurance, life insurance, 401K plan with match, PTO and paid holidays.