Service Administrative Professional

Process On-site Evaluations

Create all system access points for CE service network, including MFA and mapping requests
Maintain dispatch status and PUMIs for network
Issue and track contract terminations and system access closures
Process onboarding of new technicians, approval and uniform order
Support admin team for upcoming amendment projects, payment verifications, missing payments
Support admin team for SMDF review and processing
Support CE On-site evaluation checklist in assessment portal.
Work with Assessment team to confirm scheduling of assessments.
Review assessment results, enter remaining data and load final scores to management system.
Summarize assessment progress in weekly reports to management.
Analyze and evaluate the process audit results for service centers and presenting a performance review to upper management.
Work with regional managers for improvement plan when necessary.
Necessary Skills / Attributes

Experience in Field Service or administration preferred
Greater than 2 years of professional experience required.
Organized with the ability to prioritize and multi-task. Ability to work in a cross-functional, high-demand environment
Collaboratively work with other departments. Strong communication skills with the ability to communicate with service network as well as upper management.
Team player that is willing to learn and grow within the Samsung Care team.
Strong Microsoft Excel (including use of pivot tables and formulas), Word, and PowerPoint skills required
Education/Experience:

~ Bachelor's Degree w/ equivalent years of work experience

Must-haves:

• 2+ years working experience in corporate setting w/ experience in operations/project coordinating & Field Service or administration
• Great communication skills; highly organized - working w/ vendors and communicate with service network as well as upper management.
• Highly flexible, quick to learn w/ ability to adapt to using various systems; Will need to deliver/communicate information from assessment throughout various platforms and team members