Help Desk Support/Technical Support - Remote
$55k - $60kCMK Resources is working with a long-standing client in their search for a talented Helpdesk Technician . This position will serve as the primary on-site technical resource for our customer while working as part of the broader Managed Services team. The technician will be responsible for receiving, triaging, troubleshooting, and resolving Level 1 and Level 2 support requests submitted in person, through chat, by email, or by phone .
The role requires someone who is comfortable working directly with end users, can independently troubleshoot common workstation, Microsoft 365, networking, printing, and application issues, and knows when an issue should be escalated to senior engineering or specialized technical resources.
Other requirements include:
- 2+ years of experience providing IT helpdesk, desktop support, or technical support.
- Demonstrated experience troubleshooting Level 1 and Level 2 end-user issues.
- Strong working knowledge of Windows 10/11.
- Experience supporting Microsoft 365 applications and services.
- Familiarity with Active Directory and/or Microsoft Entra ID.
- Experience troubleshooting basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
- Experience troubleshooting workstation hardware and peripherals.
- Ability to independently diagnose problems and determine appropriate escalation paths.
- Strong verbal and written communication skills.
- Comfortable providing direct, face-to-face technical support to end users.
- Strong documentation and ticket-management habits.
- Ability to manage multiple requests and priorities in an MSP/service-desk environment.
Preferred Qualifications:
Microsoft Intune
Microsoft Entra ID
Microsoft 365 administration
Windows Autopilot
Active Directory
Remote monitoring and management platforms
Endpoint security platforms
IT service management/ticketing systems
Network troubleshooting tools
Microsoft Teams and SharePoint
MFA and identity-security technologies
Location: Tampa, FL (4 days onsite, 1 remote)
Compensation: $55-60k
Additional Details: Must be a GC Holder or US Citizen.
****NO 3RD PARTIES OR C2C****
Vacancy posted 4 days ago
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