Registrar - Registration (Day Shift)

Patient Registration Representative I
Location: Downey, CA 90241 Duration: 16 weeks Shift: Day Shift 5x8 hours (08:30 AM 5:00 PM)
Position Summary
The Patient Registration Representative I facilitates patient access to care by performing registration and pre-registration activities for outpatient and inpatient services. This role ensures accurate data collection, verifies insurance, calculates patient financial responsibility, and delivers excellent customer service in a fast-paced healthcare environment.
Key Responsibilities
Patient Registration & Administration
Perform accurate and timely patient registrations and pre-registrations
Collect and verify demographic, insurance, and eligibility information
Calculate and collect patient financial responsibility (copays, deductibles, coinsurance)
Ensure all required documentation, signatures, and forms are completed and scanned
Avoid duplicate medical records and maintain data integrity
Customer Service & Communication
Provide a welcoming, professional, and patient-centered experience
Communicate clearly with patients, physicians, insurance providers, and staff
Explain processes, financial obligations, and hospital programs effectively
Handle phone inquiries promptly and professionally
Compliance & Confidentiality
Maintain strict adherence to HIPAA and regulatory requirements
Ensure accuracy and completeness in all registration processes (minimum 95% accuracy standard)
Follow hospital policies, consent laws, and safety procedures
Productivity & Performance
Complete 2030+ registrations per 8-hour shift (varies by department)
Ensure timely registration (within 1530 minutes depending on department)
Perform insurance verification, document scanning, and payment collection efficiently
Financial Responsibilities
Request and collect payments in accordance with hospital policies
Educate patients on financial responsibility and payment options
Assist with eligibility screening for programs such as Hospital Presumptive Eligibility (HPE) and uncompensated care
Teamwork & Flexibility
Collaborate effectively with internal teams and external vendors
Adapt to different departments and changing workload demands
Support departmental goals and maintain a positive work environment
Required Skills & Qualifications
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Proficient in Microsoft Word, Excel, and computer systems
Typing speed of 45+ WPM
Strong analytical and problem-solving abilities
Customer service experience in a healthcare setting
Knowledge of insurance and billing processes (required)
Understanding of medical terminology (preferred)
Education & Experience
High School Diploma or equivalent (required)
Minimum 1 year experience in a healthcare or medical office setting (required)
Experience with insurance verification and billing (required)
Medical terminology knowledge (preferred)
Valid driver's license and ability to travel to off-site locations (if required)
Bilingual (Spanish or Mandarin) preferred
Performance Expectations
Maintain high accuracy in all registrations and documentation
Meet productivity benchmarks consistently
Demonstrate professionalism, punctuality, and reliability
Uphold patient confidentiality and ethical standards
Participate in continuous learning and improvement initiatives
Key Competencies
Customer-focused mindset
Strong work ethic and time management
Adaptability and flexibility
Attention to detail
Team collaboration
Professional demeanor and communication
Additional Requirements
~ Availability for training (9:00 AM 5:00 PM for the first 2 weeks)

Pacer Group