Head of Programme Management

Operations mgmt.

Content operation

Suggested Title: Content Operations Program Consultant

The Content Operations Program Consultant serves as the operational lead for Content Operations, supporting the Web, ISA, Banner, App, and DAM teams through governance, process optimization, cross-functional coordination, and operational reporting. The role establishes the frameworks, operating rhythms, and standards that enable efficient execution, organizational alignment, and continuous improvement across the content ecosystem. Establish and maintain governance processes, operating standards, intake practices, and execution frameworks across Content Operations.

Develop playbooks, templates, SOPs, and quality standards that promote consistency and operational excellence.

Lead recurring operational cadences, including planning sessions, leadership reviews, and cross-functional meetings.

Drive process improvement initiatives that reduce inefficiencies, rework, and operational complexity.

Partner with internal teams and stakeholders to align priorities, manage dependencies, and support integrated planning.

Manage risks, issues, dependencies, and backlogs while facilitating timely decision-making and issue resolution.

Support AI governance and adoption efforts through best practices, training, and operational oversight.

Leverage Smartsheet, Workfront, and reporting tools to improve transparency, efficiency, and operational performance.

Promote a culture of collaboration, accountability, and continuous improvement across Content Operations.

Identifies opportunities to simplify processes and improve performance.

Uses data and sound judgment to support decision-making.

Bachelor's degree in Business, Operations, Communications, Project Management, Marketing, or a related field.

years of experience in content operations, PMO, project/program management, business operations, or a related environment.

Strong process improvement, stakeholder management, and problem-solving skills.

Proficiency with Smartsheet, Workfront, Microsoft 365, and related business tools.

Ability to work independently and manage multiple initiatives in a fast-paced environment.

PMP, Lean Six Sigma, Agile, Scrum, or related certifications are a plus.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”