Head of Operations & Business Management

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we aim to delight customers and collaborators. These are supported by inquisitive people who adapt to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are an organization committed to principles of diversity, inclusion, and continuous growth and learning.
Within Revenue Operations, the Growth Order Management Team facilitates the integration lifecycle for order management systems, processes, and personnel of Adobe’s acquisitions.
Set clear goals and expectations, work with the team to set goals that align with both their personal and professional development and the organization’s objectives.
Foster an inclusive, high-performing team culture by coaching and developing talent, driving career growth, and creating an environment of continuous learning, innovation, and accountability.
Provide support and training, identify the resources, training, and support that the team need to achieve their goals and perform their job effectively, while leading day to day and monthly/quarterly activities.
Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Completes defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
Ensures that deals presented align with product rules, revenue standards, and compliance policies.
Implements work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure efficient customer experience outcomes.
Review logs and system reporting to intervene, troubleshoot, and manage errors.
Provide support for critical issues encountered by external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
Develop and implement reports to support accuracy reconciliation, capacity planning, work completion, key result performance, and other ad hoc requests.
Includes: job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.
Influence cross-functional collaborators to align on priorities, resolve complex business challenges, and drive scalable solutions that improve customer experience, operational efficiency, and business outcomes.
Ability to manage and motivate a team.
Relentless attention to detail with a central focus on customer experience.
Capable interpretation of legal contracts, terms, and conditions.
Knowledge of accounts receivable, revenue recognition, and finance operations.
Bachelor’s degree or equivalent professional experience.
Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
3-5 years of experience in a management or similar related role.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. At Adobe, we believe that great ideas can come from anywhere in the organization. Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
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