Help Desk Support/Technical Support - Remote
Green Key Resources
Location: Long Island, NY Full-Time
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We are a fast-growing Long Island-based Managed Services Provider (MSP) seeking a motivated Level 2 Help Desk Technician to join our engineering team. This is an excellent opportunity for someone who enjoys troubleshooting technology, learning new systems, and working directly with clients in a fast-paced environment.
You will provide day-to-day technical support, perform onsite and remote troubleshooting, assist with infrastructure projects, and gain hands-on experience with modern cloud technologies. Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
Administer and support Microsoft 365 services, including:
Exchange Online
Microsoft Teams
SharePoint Online
Perform basic networking tasks and troubleshooting, including:
VLAN configuration and support
Wi-Fi deployment and support
Configure and deploy new user workstations, hardware, software, and user accounts
Document support tickets, resolutions, and client environments accurately
Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
Deliver professional, customer-focused service during onsite client visits
1-3 years of Help Desk, Technical Support, or MSP experience
- Strong knowledge of Microsoft 365 administration and support
- Solid understanding of networking fundamentals, including TCP/IP, VPNs, switches, firewalls, DHCP, and DNS
- Experience supporting Windows 10 xhqgsiq and Windows 11 environments
- Familiarity with Active Directory and common business applications
- Ability to independently troubleshoot hardware and software issues
- Excellent communication, customer service, and problem-solving skills
- Valid driver's license and willingness to travel to local client sites
Experience working with MSP RMM and PSA platforms
Familiarity with Microsoft Entra ID (Azure AD)
Exposure to backup and disaster recovery solutions
Experience supporting VoIP systems
Knowledge of endpoint security and cybersecurity tools
Vacancy posted 2 days ago
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