Network Customer Service Support

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. If you're looking to be part of a dynamic and fast-growing organization, we'd love for you to help us continue delivering industry-leading service to our customers.

Network Administrator specializing in FTTH XGS-PON networks, who will be responsible for operating, maintaining, and improving the network infrastructure that supports Wire 3's residential and business fiber services. You'll work with a mix of active and passive optical networking technologies, manage core and access network devices, and ensure optimal network performance and up time. The position will also assist as necessary with other operational technology, department, and company needs.

Administer, monitor and manage the end-to-end FTTH network infrastructure, including, XGS-PON platforms (Nokia Altiplano and potentially others) XGS-PON OLTs, ONTs, aggregation routers.
Assist with network product decisions.
Assist the networking team with setup, configuration, and installation of new FTTH network sites.
Assist and support Wire 3 Automations department with OSS layer and automation systems.
Assist and support Wire 3 CSR department with advanced troubleshooting and customer problem resolutions.
Assist and support Wire 3 OSP and Installation Technicians in troubleshooting.
Assist and support Wire 3 IT Department projects.
Assist and support Wire 3 Network Department projects.
Advanced networking technology stack (Wired and Wireless) knowledge.
Experience with Network transport and routing concepts (BGP peering + routing, MPLS/VPLS, VLAN tagging, IP subnetting, and traffic shaping).
Understanding of Overlay/Underlay network concepts
Experience with fiber infrastructure management and troubleshooting.
Ability for self-manage competing priorities and respond quickly to network issues.
Service Routers
Basic coding skills in Python and/or Javascript
Knowledge of and/or experience with Node.js, ELK stack
Bachelors Degree or equivalent (Trade and/or Technical school program completion).
Experience as a network administrator or engineer in an ISP or fiber carrier environment or large-scale enterprise network.
Most work performed indoors in a climate-controlled environment, some exposed to outside weather conditions, data center environments,
Availability to travel, flexible work hours
Company-paid premiums for medical, dental, and vision insurance for you and your dependents

• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 6 major paid holidays off
• All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate.