Head of Operations Management (m/w/d)

Forward Air is looking for a capable and dedicated individual to work as an Operations Supervisor. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The Operations Supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is plus.

Position Details

Position: Operations Supervisor

Pay Rate: $65k per year

Schedule: Weds, Thurs, Fri & Sat

Core Responsibilities & Duties

Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations

Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers

Assign job tasks to workers according to unloading and loading schedules

Provide guidance to subordinates on goals and objectives on a weekly basis

Maintain appropriate load plans

Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies

Execute appropriate load plans and proper load balance to ensure safe vehicle operation

Coordinate work assignments, monitor performance, and provide training on relevant job duties

Maintain facility appearance, condition and security

Perform facility inspections

Assist in the loading and unloading of trailers

Other duties as assigned

Qualifications

Must have management experience (5-7 years preferred), in a high-volume, fast distribution environment

Bachelor’s degree or higher in Management, Logistics, or Industrial Engineering preferred

Previous route planning experience

Strong team player that thrives in a fast-paced environment

Ability to drive performance of direct reports and lead a team in a lean manufacturing environment

Prior air freight experience is required

International/Import experience is a plus

Must possess demonstrated leadership ability

Knowledge of proper freight handling techniques

Ability to communicate effectively with all levels of operations

Must be flexible to work weekends and nights

Forklift and general freight handling experience

Knowledge of Department of Transportation (DOT) rules and regulations

Experience with a contingent workforce during peak seasons

Must be able to frequently lift and/or move up to fifty (50) pounds

Must be able to occasionally lift and/or move up to ninety (90) pounds

Skills

Ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast paced environment

Have strong time management skills and the ability to work well under pressure

Ability to communicate effectively with all levels of operations

Strong team player that thrives in a fast-paced environment

General computer skills – Microsoft Office, Outlook, AS400

Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.

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