Head of Client Support Services

DEX Imaging - Area Service Manager (Charlotte / Carolinas Region)
Region Supported: Charlotte Metro & Carolinas Region

DEX Imaging is seeking a high-impact Area Service Manager to support and elevate service operations across our Charlotte / Carolinas Region . This is a key leadership role positioned between our Service Managers and the Regional Service Director , designed to strengthen operational consistency, develop future regional leadership, and drive an exceptional customer experience.

If you are an experienced service leader within the copier, imaging, or technical field service industry who thrives in a fast-paced, growth-oriented environment, this role offers strong visibility, influence, and advancement potential within a rapidly expanding regional market.

The Area Service Manager partners directly with the Regional Service Director to oversee day-to-day service operations across multiple branches within the Charlotte and greater Carolinas region . This leader ensures policy adherence, operational repeatability, workforce optimization, and consistent service excellence.

This is a developmental leadership role with a clearly defined pathway toward Regional Service Director-level responsibility .

Provide leadership support and oversight for service operations across the Charlotte / Carolinas Region, including:

Field service technicians

Parts operations

Shop operations

Equipment delivery and installation

Ensure full compliance with all DEX corporate policies, procedures, and performance standards

Drive consistent service processes and operational discipline across all assigned branches

Recruit, train, develop, and retain high-performing service technicians and support staff

Conduct performance management, coaching, and disciplinary actions as needed

Support branch leadership with personnel, workflow, and customer escalations

Champion a customer-first service culture and ensure a consistently outstanding customer experience

Manage customer perception and personally resolve escalated service issues when required

Foster strong cross-functional collaboration with sales, operations, logistics, and administration

Prepare future leaders and strengthen the regional management bench

Proven leadership experience in copier, imaging, or technical field service operations

Experience managing multi-branch or regional service teams strongly preferred

Service KPIs

Workforce planning

Process improvement and operational efficiency

Ability and willingness to travel within North and South Carolina as business needs require

DEX Imaging is one of the largest independent dealers of document imaging technology in the United States. Clear leadership growth opportunities

A performance-driven culture

In-house, certified technical and leadership training

A collaborative environment where service excellence drives reputation and growth

If you are ready to lead at a higher level while developing the next generation of service leadership within DEX Imaging, we encourage you to apply.

Join DEX Imaging and help drive operational excellence in the Carolinas.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not imply an employment contract.