Head of Operations & Business Management

Director of Operations
Location: Columbus, OH
Salary Range: $100,000 - $110,000 + 15% Performance Bonus
About Bluegrass Supply Chain
Bluegrass Supply Chain provides a comprehensive suite of value-added warehousing services and transportation management solutions designed to enhance operational efficiency. By expanding capacity and capabilities, reducing touchpoints and travel time, and improving on-time performance, Bluegrass enables customers to focus on their core business while remaining competitive in the marketplace.

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Position Summary
The Director of Operations reports directly to the Chief Operations Officer and provides strategic and operational leadership across multiple facilities and/or customer-based business units.

This role is responsible for driving overall operational performance, ensuring processes are efficient, scalable, and aligned with Bluegrass Supply Chain’s strategic objectives. The Director plays a critical role in operational excellence, customer satisfaction, financial performance, and team member engagement.

Why Join Bluegrass Supply Chain?
This is an opportunity to shape and scale multi-site operations within a growing 3PL organization. The Director of Operations will play a pivotal role in driving operational excellence, strengthening customer partnerships, and developing high-performing teams.

Requirements
Strategic & Operational Leadership

Provide leadership oversight across multiple locations or business units, ensuring consistent execution of company standards and objectives.

Serve as a key liaison between operational teams and senior leadership, clearly communicating performance metrics, risks, and improvement opportunities.

Drive alignment between operations strategy and company growth objectives.

Operational Excellence & Process Optimization

Establish and monitor quality control and performance management systems.

Evaluate operational workflows to improve efficiency, cost control, safety, and service quality.

Lead continuous improvement initiatives and process optimization efforts.

Identify operational risks and implement mitigation and contingency strategies.

Customer & Service Excellence

Maintain a strong customer-centric focus, ensuring operations align with service-level agreements and customer expectations.

Proactively solicit customer feedback and drive service improvements.

Financial & Resource Management

Oversee labor planning, workforce optimization, and resource allocation.

Manage equipment, materials, and operational assets to ensure optimal utilization.

Contribute to budgeting, forecasting, and capital planning initiatives.

Team Member Experience (TMX) & Leadership Development

Foster a culture of accountability, collaboration, and continuous improvement.

Coach and develop operational leaders and high-potential talent.

Support professional development and succession planning efforts.

Technology & Innovation

Evaluate and implement technology solutions, including WMS enhancements and automation tools.

Improve productivity, accuracy, and scalability through systems optimization.

Act as a role model for Bluegrass Supply Chain’s core values and leadership principles.

Perform other duties as assigned.

Qualifications

Bachelor’s degree in Business, Operations Management, Supply Chain, or related field required

MBA or other Masters degree in logistics, supply chain, etc., strongly preferred

Minimum of 10 years of progressive operations leadership experience, preferably within a 3PL or warehousing environment

Hands‑on experience with Warehouse Management Systems (WMS)

Advanced proficiency in Microsoft Office (Excel, Outlook, PowerPoint)

Strong interpersonal, communication, and executive presentation skills

Demonstrated expertise in strategic problem‑solving, project management, and process improvement

Proven leadership, negotiation, and change management capabilities

Equal Employment Opportunity
Bluegrass Supply Chain is proud to be an Equal Employment Opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

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