Field Service Engineering Tech

Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area)

Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.

Your work will help optimize healthcare delivery, directly impacting patient lives.

Opportunities for advancement and learning specialized automated or robotic products.

Field Service Engineer Level I Responsibilities and Qualifications:

Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.

Coursework in Network Engineering, Robotics, or Electronics.

Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

Field Service Engineer Level II Responsibilities and Qualifications:

Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.

Provide coaching and mentoring as needed.

Coursework in Network Engineering, Robotics, or Electronics.

Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Knowledge of FDA regulations for medical devices and Quality Management Systems.

Thoroughly document all service events according to Omnicell's policies and procedures.

Meet company guidelines for response time and service levels.

Escalate product bugs, malfunctions, and design issues through support channels.

Maintain service quality and customer satisfaction.

Manage parts inventory and return materials process.

Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.

Frequent local travel in the primary area.

Backup support in adjacent areas as needed.

Provide work area at home and space for trunk stock inventory.

We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)

Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.