Head of Service Management

Restaurant Associates
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! The Director of Dining Services is an exciting opportunity for an energetic, entrepreneurial hospitality leader who is passionate about delivering exceptional service in a fast-paced corporate dining environment. This key leadership role is responsible for the overall success of dining operations across a complex, multi-site account, ensuring an elevated guest experience while driving operational excellence, requiring strong leadership, operational oversight, and the ability to manage multiple service environments seamlessly.
The Director is directly responsible for the successful operation of all dining services, ensuring client and customer satisfaction through efficient, cost-effective management that consistently meets and exceeds expectations. This role oversees all foodservice-related activities, including retail operations, cafés, pantry programs, catering, food quality, sanitation, food safety, inventory management, and continuous quality improvement. The ideal candidate will foster strong client relationships, lead and develop high-performing teams, and champion a culture of hospitality, innovation, and operational excellence across the account.
Must be open to travel to NYC and CT as needed.
Manages both salaried managers and hourly associates in the Food Service Department
Oversees the overall direction, coordination, and evaluation of the account
appraises performance; addresses complaints and resolves problems
Prepares and manages annual budget
Utilizes company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
At least 5 years of direct foodservice operational management experience as a Director or similar level role with inventory and purchasing knowledge and control
Open to travel as needed for role, including to CT
Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
Previous P&L accountability or contract-managed service experience is desirable
Strong supervisory, leadership, management, and coaching skills
Degree in Food Services Technology/Management or related field preferred
Ability to communicate on various levels to include management, client, customer, and associate levels
Excellent financial, budgetary, accounting, and computational skills
Proficient computer skills to include: various computer programs, Microsoft Office programs, e-mail, and the Internet
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Associates at Restaurant Associates are offered many fantastic benefits.
Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.

Restaurant Associates