Head of Operations & Business Management

Job Summary

As the Director of CNS Commercial Strategy and Operations, you will play a critical role in driving the success of the commercial organization, working closely with the Vice President, CNS Business & Customer Engagement Operations and other senior leaders. You will be responsible for leading day-to-day cross-functional initiatives and key projects, ensuring that all processes and systems are efficient and effective. You will also work closely with the Commercial Leadership Team and CNS Leadership Team to develop and execute commercial strategy, optimize revenue and profitability, and drive customer engagement and trust.

Key Responsibilities

Serve as a strategic partner to the Vice President, CNS Business & Customer Engagement Operations and collaborate with other senior leaders and cross-functional partners to develop, align and execute Otsuka’s strategic plan.

Develop and implement cross-functional initiatives and manage key projects in support of commercial strategy to drive growth, ensuring timely completion and alignment.

Lead the development, execution, and measurement of key performance indicators (KPIs) to gauge progress against short- and medium-term commercial objectives to inform decision-making and drive operational excellence.

Build and maintain strong relationships with key stakeholders within the commercial team and other departments, including Medical, Clinical, HR, Finance, Legal, Regulatory and Compliance.

Identify opportunities to optimize revenue and profitability and improve efficiency and effectiveness across teams.

Monitor and analyze market trends and customer behavior to inform commercial strategies and tactics, identify opportunity areas for process improvement and develop and implement innovative best practices.

Ensure strategies have a patient‑centric focus, incorporating innovative approaches that are meaningful to patients and HCPs.

Education & Experience Requirements / Competencies

Bachelor’s degree in business, finance, or a related field. MBA preferred.

5+ years of experience in the pharmaceutical or biotech industry required. Management experience preferred.

Proven track record of successfully developing and implementing commercial and cross‑functional strategic initiatives.

Experience in managing budgets and resources.

Balance humility with high expectations for self and passion for work.

Strong learning agility, with proven ability to take on new opportunities and successfully navigate ambiguity at Otsuka.

Proactive and results‑driven, with excellent organizational skills and presentation development/analytical capabilities.

Ability to build relationships and engage effectively with stakeholders at all levels.

Ability to maintain objectivity and complete discretion with confidential information.

Competencies

Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving – Make decisions considering the long‑term impact to customers, patients, employees, and the business.

Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development – Play an active role in professional development as a business imperative.

Compensation

Minimum $186,489.00 – Maximum $278,875.00, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals hired in the role to perform in the United States.

Benefits

Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance, tuition reimbursement, student loan assistance, generous 401(k) match, flexible time off, paid holidays, paid leave programs and other company‑provided benefits.

EEO Statement and Accommodation

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to apply to this job opening. You can request reasonable accommodations by contacting Accommodation Request.

Learn More

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