Full Time Service Receptionist

Job Title: Receptionist

Reports to: Talent Acquisition Director

This full-time position serves as the primary frontline support for Pi Beta Phi Headquarters, ensuring timely and accurate service to members, staff, and volunteers through phone, email, and mail communication channels. The position manages daily operational functions that support member needs—including call routing, email inbox management, supply fulfillment, and data updates—while maintaining compliance with postal regulations and ensuring smooth coordination of organizational mailings and event shipping. This role also oversees equipment and inventory essential to operational efficiency, maintains strong vendor relationships, supports key programs such as Champions are Readers, and contributes to reliable membership records management.

Through responsive customer service and meticulous administrative coordination, this role plays a critical part in delivering a positive member experience and supporting the ongoing success of Headquarters operations.

Assists members with login requests, website troubleshooting and basic Fraternity questions.

Responsible for all mailroom functions. Orders and maintains inventory levels of all mailing supplies and orders special supplies for Fraternity mailings.

Maintains stock and places orders from current vendors and sources new vendors as needed. Updates products in e‑commerce database when needed.

Supports the Champions are Readers program through processing of chapter/club orders and communicating with them as needed, maintains inventory levels of components, and collaborates with other departments as needed.

Ensures the equipment is operational and properly maintained and maintains stock of shipping supplies.

Updates alumnae records and supports the management of alumnae data, including alumnae membership status changes such as deceased and obituary management.

Manages event shipping process by assisting staff with packing and shipping of supplies, tracks packages and places claims for lost packages.

Maintains a good working relationship with shipping, supply, and maintenance vendors.

Offer premier customer service.

Commit to a positive volunteer experience and serving the volunteer.

Two years of administrative support experience or an equivalent combination of experience and training that provides the required knowledge, skills and abilities. This includes proficiency with Microsoft Office Suite (Word, Excel, Outlook), database and shipping software. Shares the fraternity’s commitment to Diversity, Equity and Inclusion. Minimal travel required.

Pi Beta Phi’s Mission, Vision, Core Values and statements philanthropic service and Commitment to Diversity, Equity and Inclusion can be found at pibetaphi.The salary range for positions is based on local and fraternal market data and allows for various experience levels.