Head of Remote Assistance Operations

Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

At the direction of the RVP, the Operations Manager will provide assistance and support to the RVP for departmental functions to include planning, evaluating, implementing and reporting on departmental operations. The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the Operations Manager is to function as departmental liaison to customers.

Assists with the overall leadership for all departmental functions to include managing, planning, directing, and evaluating departmental operations.

Provides fiscal oversight of operations and provides financial reports to the RVP. Recommends and evaluates cost control compliance and seeks new and innovative ways to reduce costs of labor and materials.

Directly supervises and maintains responsibility for their unit within the department, including directing the efforts of and supervising management and other staff members.

Participates in the development of short-term and long-term departmental goals and objectives

Provides advice and input in managing strategic plans and the development of integrated programs.

At the discretion of the RVP, serves as liaison and assists in the coordination of activities across departments to ensure that departments are not working at cross purposes to others.

Monitors, evaluates and provides advice on process development, compliance and internal controls and provides information and reporting to management.

Advises with developing, and implementing new policies or revisions to existing policies.

Stays abreast of developments in the field and participates in training and professional development sessions.

Serves on various committees and user groups as requested.

Five to tenyears progressivePOM management & leadershipexperienceand a proven record of cost containment in a large complex organization.

Experience in College/University Facility required.

Leader who is visionary with strong management, planning and communications skills. Must have the ability to see and understand the inter-connections between various operating units.

General business acumen.

High Customer Service and quality attitude, with great communication skills.

Medical

Life Insurance/ AD

Disability Insurance

Retirement Plan

Holiday Time Off (varies by site/state)

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.