Part Time Administrative Position

Customer Service Representative

Serves as a customer service representative to handle requests from owners, board and vendors by responding with urgency, courtesy and professionalism.

• Greet and assist homeowners, vendors & guests in HOA office.
• Assist homeowners with gate access website, vehicle entry access and amenity access devices.
• Process vendor invoices and credit card expense receipts.
• Act as a liaison between on-site staff and vendors as needed.
• Prepare and post necessary advisories to residents.
• Answer general or account questions.
• Process ARC applications, fees and deposits. Process ARC Deposit reimbursements.
• Purchases office and maintenance supplies as directed by management.
• Create SOPs, reports and office manuals.
• Assist Management with ARC distribution process.
• Return communications by phone or email as requested by Manager.
• Update Tek Control and C3 platform as necessary.
• Complete special projects assigned by Assistant or General Manager as needed.
• Assist management with housekeeping/maintenance supervision.
• Assist with new employee orientation and training.
• Communicate important updates and general information to Security daily.
• Assist management with correspondence preparation.

Compensation $21–$25 per hour (direct experience highly considered)

Employment Type Part-Time

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) Knowledge of company policies, procedures and forms.

• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Time management and time critical prioritization skills.

High school diploma or equivalent required. Be well spoken to instill confidence in the residents as well as the public.

• Displays a community posture that well represents the vision of association.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.