Head of Operations & Business Management

We’re looking for a detail-oriented and execution obsessed Technical Operations Manager to lead operations across production, EDI, logistics, and fulfillment—from factory production in China to final delivery to U.You enjoy building systems and processes that make things run better, and you’re comfortable bringing structure to fast-moving, sometimes messy workflows. You are both a project manager and operator: someone who can manage complex integrations, lead teams, troubleshoot technical issues, and relentlessly push projects forward without delays. EDI doesn’t wait. Freight delays cost real money.

Operations Manager

End-to-End Project & Integration Management

Own full lifecycle of EDI, ERP, and 3PL integrations from scoping → testing → go-live

Build and manage detailed timelines across cross‑functional teams and external partners

Production & Supply Chain Management (China → U.Hold overseas vendors accountable to ensure adherence to production schedules

Track critical milestones: bulk production, QC, and shipment booking. Proactively identify and resolve production delays or risks before they impact delivery

Ensure proper documentation (commercial invoices, packing lists, compliance docs) is completed, everytime

Logistics & Inbound Operations

Manage international freight from origin (China) to U.Coordinate with freight forwarders on bookings, transit timelines, and customs clearance

Fulfillment & Outbound to Retailers

Oversee order flow from ERP → WMS → retailer fulfillment

Ensure all retailer compliance requirements (routing guides, labeling, ASN accuracy) are met

Drive on‑time shipment performance to wholesale partners and marketplaces

Partner with 3PLs to ensure efficient pick/pack/ship operations and inventory accuracy

EDI & Systems Integration

Own all retailer EDI integrations end‑to‑end — onboarding → testing → go‑live → optimization

Troubleshoot EDI failures, map errors, document root causes, and permanently fix recurring issues

Manage integrations between ERP, middleware, and fulfillment systems

Manage implementation timelines and hold both internal teams and vendors accountable

Act as the escalation point for stalled projects, broken integrations, or operational issues

Diagnose root causes across systems (EDI, ERP, WMS) and implement solutions quickly

Manage and mentor operations, logistics, and/or production team members

Process Improvement & Scalability

Build SOPs across production, logistics, and EDI workflows

Create reporting dashboards to track project timelines, delays, and performance

Continuously improve systems and workflows to support business growth

Build and deploy AI workflows to optimize across production, logistics, and EDI workflows

Use AI to reduce manual workload across operations and improve speed + accuracy

Project Management (High-Speed Execution)

Run 8–12 concurrent operations projects with brutal clarity and urgency

Be obsessive about deadlines and driving projects to completion

Operate like a technical project manager + operations commander

On‑time inbound (factory → warehouse) performance

of EDI/integration projects launched on schedule

Team performance and SLA adherence

5 - 10+ years operations, logistics, EDI, supply chain or systems integration experience

Strong technical aptitude (JSON, CSV mapping, API logic, error analysis preferred)

Bonus Skills

AI workflow building (ChatGPT, automation tools, RPA, etc.)

Retail compliance or chargeback mitigation

We offer competitive benefits for full‑time employees, including Medical, Dental, Vision, Life, LTD, FSA/HSA/Dependent Care FSA, 401(k), and a generous employee discount. Job Type: Full‑Time

All employment decisions are made in compliance with applicable laws and without discrimination.

Join our team and become part of a culture that values diversity, fosters personal growth, and encourages out‑of‑the‑box thinking.

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