Front Desk Receptionist - Lead (Full Time)

Lead Receptionist
Become a full-time Lead Receptionist with Austin Country Club and be the welcoming heart of a historic and prestigious community!
What do we offer our Lead Front Desk Receptionist - Admin Clerk?
Benefits:

• Health, dental, and vision insurance (eligible within first 30 days)
• Basic life insurance
• Short-term and long-term disability
• 5 days of PTO (after 90 days)
• 401(k) with up to 4% match (after 90 days)

Perks:
Free "duty meals"
Provided uniforms
Schedule:
~ Tuesday through Friday, with some flexibility to work holidays, event-heavy days, and weekends as needed.

Take a glimpse into your day as a front desk receptionist - admin clerk:
Well-versed in daily activities, club hours and special meetings taking place in the club.
Assist with special member events by creating and managing registration lists, registration cards for day-of use, and managing all last-minute changes and requests.
Maintain and assist with F&B documents, including staff sign-in/out sheet, F&B schedule, email list, phone list, daily features menu, server cheat sheet, & daily 3PM reports
Knows all safety and emergency procedures and accident prevention policies and procedures.
Liaise with the Food & Beverage (F&B) team regarding restaurant closures, special dining events, and logistics.
Oversees training and coaching of Front Desk staff
Creates Front Desk staff schedule, manages all time off requests
Keep Front Desk staff organized & unified by reviewing all reservation lists, waitlists, phone lists, and event documents and communicating any process changes as needed.
Work closely with Front of House and F&B management team to ensure reservation limits and event details are managed and communicated to members properly.
Be a bridge of communication to all club departments regarding upcoming club events and temporary changes to club operations
Communicate in a timely manner any potential challenges relate to event attendance or reservations
Attends weekly BEO & F&B meetings
Here's what we need from you:

• 2+ years of experience in hospitality, administrative support, or guest services (private club or luxury hospitality experience preferred)
• Highly organized, self-motivated, and detail-oriented with the ability to manage multiple projects under tight deadlines
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Canva, Publisher, or other design tools is a plus
• Comfortable with reservation management systems, office equipment, and printing procedures
• Professional demeanor, polished appearance, discretion, and a passion for member service
• Proficiency within any of the following systems is preferred: OpenTable, MembersFirst, Google Sheets, QuickPass, Ring Central, Jonas, and Adobe

Austin Country Club: Why choose us?
Founded in 1899, Austin Country Club is one of the oldest existing clubs in Texas and home to Harvey Penick, one of the greatest golf instructors who ever lived. As a private, family-oriented club that is rich in tradition, we are known for the quality of our membership and unmatched customer service that exceeds expectations. We are located along the banks of the Colorado River with Austin's iconic Pennybacker Bridge as our backdrop. Spanning over 180 acres of hill country vistas and canyon views in Davenport Ranch, our property is just 10 miles west of downtown Austin.
As one of the oldest and finest clubs in the south, we know that a great experience starts with great people. We have a tradition of excellence not only with club history but also with our team members. Our work environment is fast-paced, collaborative, flexible, and mission-oriented. To show our appreciation for all that our employees do, we offer generous perks as well as competitive, comparable compensation and professional development opportunities to help them gain valuable skills for their careers.
Ready to join a team that values tradition, excellence, and exceptional service?
Austin Country Club