Information Technology Help Desk Technical Support

Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Act as the Tier 3 escalation point for the service desk
Support cloud, hybrid, and on-prem infrastructure environments
Lead troubleshooting across servers, networks, virtualization, and security
5+ years in IT, with 3+ years in an MSP environment

• Expertise in Microsoft 365, Azure AD, and Entra ID
• Strong experience with Windows and Apple/macOS environments
• Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
• Experience with backup & disaster recovery solutions
• Experience supporting hybrid and fully cloud-based organizations
• Certifications such as Security+ and/or Network+

Experience with Google Admin
Experience with virtualization platforms (VMware, Hyper-V)

401K, PPO healthcare, dental, vision, paid vacation, etc.
“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”