Field Service Engineering Tech

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.
The BD Pyxis Field Service Engineer (FSE) provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships. The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. The FSE will be willing to accommodate overnight travel if needed based on needs of the business. The ideal FSE will have strong troubleshooting, diagnostic, and problem-solving skills, with deep mechanical aptitude performing the ability to disassemble/reassemble complex systems. Technical Support & Troubleshooting
Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Support government accounts requiring eligibility for a CAC (Common Access Card).
Field Services & Preventive Maintenance
Execute preventive maintenance programs to ensure system reliability and uptime.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate inventory of spare parts in accordance with company policy.
Properly maintain company-issued assets including vehicle, tools, and equipment.
Customer Communication & Relationship Management
Build positive customer relationships through professional communication and timely support.
Document service activities, expenses, and time logs accurately using approved tools.
Partner with Sales and Implementation teams to support deployments and customer experience.
Compliance, Documentation & Quality
Follow service procedures including complaint handling and Medical Device Reporting.
Ensure all service documentation meets regulatory and corporate requirements.
Uphold company safety policies, quality expectations, and operational standards.
Training & Professional Development
Participate in ongoing training to expand technical knowledge of BD product lines.
Attend manager-approved seminars, training sessions, and development programs.
Work independently and collaboratively to meet service goals and commitments.
Support leadership with escalations, advanced troubleshooting, and case resolution.
Contribute to preventive service culture through shared insights and proactive support.
M (Science, Technology, Engineering, and Mathematics)

• Previous experience as a Field Service or Technical Support specialist
• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to communicate written/verbal professionally in English (Professional technical customer communication and relationship development.)
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Experience working both remote and on-site technical support.
• Experience with diagnosis and repair of hardware/software components.
• Experience with preventive maintenance, installations, repairs, and calibrations.
• Familiar with inventory management and adherence to company policy.
• Familiar with service documentation including expenses and time tracking.
• Familiar with compliance with MDR and service procedures.
• Ability and willingness to accommodate changing schedules, 24×7 on-call service
• eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges
• Willing to accommodate travel as required.
• Able to meet BD’s company driving requirements
• Based in or within a 30mile radius of the Orlando, Melbourne, Jupiter FL area or willing to relocate to the area.

Medical or electromechanical device repair experience required.
Experience working both remote and on-site technical support for automated dispensing systems.
Previous experience with 24×7 on-call service
Ability to sit for extended periods of time during travel (Daily car travel required, with occasional air travel and overnight stays)
#We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit .
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You ."
Our salary or hourly rate ranges reward associates fairly and competitively. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
28.20 - $45.10 USD Hourly