Head of Compliance Operations (Remote)

A growing technology company in the autobody repair industry is seeking an experience and dynamic Director of Operations
Growing technology company in Autobody repair, specifically ADAS calibration repair
Remote role with extensive travel
~Jobot is partnering with a growing technology company within the autobody repair industry to staff a position as a Director of Operations.
The Director of Operations oversees day-to-day operations across all shops. Working directly with Location Managers, Production Managers, and technicians, this role ensures consistent workflow, quality, safety, documentation, productivity, and employee development. The Director reports operational performance and needs to the C-suite.
Company-Wide Shop Operations:

• Ensure all shops consistently meet company expectations for workflow, productivity, documentation, quality, safety, and service readiness.
• Maintain regular shop visibility, identify operational barriers, and work with leaders and technicians to resolve staffing, equipment, capacity, and process concerns.

~Leadership, Coaching, and Technician Development:

• Coach Location Managers and Production Managers and hold them accountable for shop performance and company standards.
• Assess technician skill gaps and support hands-on coaching, certifications, training plans, and career development for C-, B-, and A-Level Technicians.
• Performance Support: Partner with Human Resources to address performance, attendance, conduct, and development concerns promptly and consistently.

Process, Quality, and Safety:

• Ensure consistent use of company SOPs, Shopmonkey documentation, inspection standards, quality-control practices, and workflows across all locations.
• Quality and Safety: Monitor quality, rework, comebacks, safety audits, incidents, equipment readiness, PPE, and corrective actions.
• Training Compliance: Ensure required safety, technical, operational, and corporate training is completed.

Performance and Executive Reporting:

• Monitor key shop measures, including productivity, efficiency, cycle time, capacity, overtime, documentation, quality, safety, training, and staffing stability.
• Provide the C-suite with concise updates on operational performance, risks, resource needs, and decisions requiring executive support.
• Support responsible labor, equipment, budget, and operating-cost decisions without sales or business-development responsibility.

Customer Service Support:
~Customer Experience: Ensure shop processes support clear communication, timely completion, and consistent service; assist with significant customer escalations when needed.

At least 8 years of progressive automotive repair, ADAS, diagnostics, mechanical, glass, collision-adjacent, or closely related shop-operations experience.

• Strong knowledge of shop workflow, technician productivity, quality control, safety, documentation, training, and performance management.
• Ability to assess technical and operational performance, coach employees at different levels, analyze data, and drive accountability.
• Proficiency with shop-management systems and Microsoft 365; experience with Shopmonkey or a similar platform is preferred.
• Valid driver's license and ability to travel regularly among company locations, including air travel and overnight stays.

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