Head of Operations & Business Management

Director of Operations
The Director of Operations owns day-to-day performance across Purchasing, Warehouse, Inventory, Office Administration, Field Service, and E-Commerce, and is the primary accountability owner for operational KPIs company-wide. This is a working leadership role, not a strategy-only seat: the person will still need to walk the warehouse floor and sit in on vendor calls, not just review dashboards.
This role also carries a defined mandate: lead the implementation of the company's new ERP system, and own operational readiness for future showroom openings (2027).
Showroom Managers, Sales Manager, and Marketing sit alongside this role, not under it, and coordinate with this position on order flow and fulfillment — not through it.
Operational Performance & Accountability

Owns and enforces a KPI structure for Purchasing, Warehouse, and Inventory — set targets, track actuals, and drive continuous improvement across all three functions.
Runs a consistent weekly or bi-weekly operations meeting with direct reports; Has authority to issue corrective action to direct reports and is evaluated on whether performance targets are met.
Is the single point of escalation for cross-department coordination (Purchasing, Warehouse, Inventory) — decisions stop with this role, not the CEO, except where policy-level or budget approval is required.
Purchase-to-Ship & Inventory Health

Sets and enforces need-date policy for purchase orders, and owns the decision on who has authority to reject or hold a PO tied to a stale or unconfirmed need date.
Reviews aged inventory, open PO, and purchase-to-ship ratio reporting on a standing cadence to keep inventory levels aligned with demand.
Assigns and enforces ownership for closing out purchase orders when a related sales order is cancelled or changed, to keep purchasing and sales order data in sync.
ERP Implementation

Serves as the operational lead on the new ERP implementation — represents Purchasing, Warehouse, and Inventory in configuration decisions and testing.
Owns data migration accuracy and user adoption in Purchasing and Warehouse post go-live.
Owns operational build-out for future showroom locations (2027) — staffing, inventory allocation, receiving/logistics setup.
Coordinates with Purchasing and Warehouse to ensure inventory positioning supports new-location launch without disrupting existing showrooms.
Office Administration

Oversees the Office Manager on order entry accuracy, customer service admin, and general office operations.
Ensures order entry and admin processes stay aligned with warehouse and purchasing workflows.
Field Service

Oversees the Field Service Manager on dispatch, scheduling, and parts/inventory needs for field service work.
Coordinates field service parts and inventory needs with Purchasing and Warehouse.
Oversees the E-Commerce Director on website performance, product catalog accuracy, and online order fulfillment.
Ensures the e-commerce catalog and product data stay aligned with the ERP and inventory systems.
Delivers a monthly operations report to ownership: KPI performance, open risks, and status on ERP and location initiatives.
Surfaces risks early, before they become cash-flow or customer-facing issues.
7+ years in operations leadership in distribution, wholesale, or a comparable inventory-heavy business — not retail-only or pure logistics-only background.

• Direct experience managing purchasing and/or warehouse teams, with P&L or KPI accountability for inventory performance.
• Experience with a mid-market ERP system — ideally has been through at least one ERP implementation, not just steady-state use.
• Demonstrated ability to build and enforce a meeting cadence and accountability structure where none existed before.
• Bachelor's degree in business, supply chain, or related field preferred; 7+ years in operations leadership in distribution, wholesales, or comparable inventory-heavy business.
• Direct experience managing purchasing and/or warehouse teams, with P&L or KPI accountability for inventory performance.
• Experience with a mid-market ERP system — ideally has been through at least one ERP implementation, not just steady-state use.
• Demonstrated ability to build and enforce a meeting cadence and accountability structure where none existed before.
• Bachelor's degree in business, supply chain, or related field preferred; Baths of America is a leading distributor of luxury bath and plumbing products, serving contractors, designers, and homeowners across the country. Our technology team supports a growing e-commerce and wholesale platform built on Shopify, NetSuite ERP, and a suite of custom-built internal tools -- including data pipelines, system integrations, and cloud-hosted web applications. We work with a network of external development contractors to continuously build and improve our digital operations, and we need a technically grounded project manager to keep that work organized, documented, and delivered.