Front Desk Receptionist (Guest Services - Full Time)

Guest Service Representative
Residence Inn Eagan | Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• Holiday Pay
• Employee Assistance Program
• Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Greets guests as they arrive, focus on personal recognition
Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed
Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keeps front desk area clean and organized.
Utilizes proper procedures when handling guest PPI data.
Always retrieves necessary identification documents and form of payment upon arrival.
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Basic computer skills
Ability to communicate effectively verbally and in writing
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.