Customer Service Officers

Customer Service RepJohnston, RI | $24.17/hr (W2) | 6-Month ContractNote: 2-4 weeks job training in Riverside, RIOverview: Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall customer experience.Key Responsibilities:Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card servicesResearch issues, provide solutions, and educate clients on products and servicesDiagnose and resolve technical, system, and procedural issues; escalate when neededPerform root cause analysis to identify trends and recommend process improvementsCollaborate with internal teams to resolve client issues and prevent recurrenceMaintain service quality standards and proactively communicate risks or challengesQualifications:5+ years of customer service/call center experience (banking preferred)Strong communication, multitasking, and problem-solving skillsAbility to work independently in a fast-paced environmentProficiency in computer systems and toolsDetail-oriented with strong analytical and time management skillsEducation:High School Diploma or GED required; Bachelor's degree preferred