Medical Receptionist/Front Desk for Primary Care

Job Description Medical Receptionist – Job Description

Employment Type: Full-Time, Exempt

Rosedale Clinic - 2401 Fairview Ave N #145, Roseville, MN

Compensation: $24.00 per hour

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women's needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. We are thrilled to serve the Twin Cities metro and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.

About the Medical Receptionist Role:

The Receptionist works closely with members and the interdisciplinary care team to ensure members have an effective and positive member experience that leads to optimal health and cost-effective outcomes

Engages onsite and/or telephonically with members, family and providers to help facilitate care

Identifies relevant Herself-Health and community resources and facilitates program, network, and community referrals.

Works to get past medical History and referrals when appropriate

Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs

Engage members when they enter the clinic to ensure they have a memorable patient experience

Previous medical receptionist experience

Accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and screening calls

Maintaining patient medical records in accordance with our policy

Completing electronic medical records

Providing assistance to front office team members by performing clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls, etc.

Medical office experience preferred

Ability to accurately read and write medical terminology

Basic computer skills, including familiarity with electronic medical records

We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.

All employees of Herself Health are expected to fully understand abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed.