Head of Operations & Business Management

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. The role evaluates and interacts with vehicle drivers and the Operations team, providing coaching, mentoring, disciplinary action, hiring, and termination as necessary. The Operations Manager is accountable for shift performance and compliance with processes, training, and system emergency responses, and works to coordinate with other shifts and drive process improvements. The role serves as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Holidays: 6 days

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Supervise the daily activity of the Operations Supervisor to ensure efficient operation of the shift

Drive special projects and programs assigned by the Senior Operations Manager

Attend meetings with the client on behalf of the Senior Operations Manager or other functional managers

Communicate clearly with different stakeholders, both Transdev management and the client

Support the client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

Ensure compliance with global process standards and work on continuous improvement initiatives

manage and administer the performance‑based pay program for all subordinate employees

inform other management personnel of operational/personnel problems and offer ideas toward resolution

Ensure daily operation processes are conducted as expected, including assignments, start‑of‑shift egress, out‑of‑office management, pre‑briefs and debriefs

Respond to service problems, including outages, rerouting, accidents and incidents, with the goal of restoration of interrupted service and testing; support drivers in preparing accident reports, including post‑accident drug and alcohol testing according to policy

oversee daily operations and coordinate activities of program, determining priorities

Maintain routine records and perform a variety of clerical work activities related to the property operation

Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams

Degree in Engineering, Operations, or a related field

Knowledge of service area and ability to read a map or digital map directions

Ability to use a computer to generate reports and schedules

Ability to supervise others and make quality business decisions regarding operations

Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes

Travel up to 20% of the time

Must be on call and responsive for 24/7 operations

Work flexible schedule/shift/work area, including weekends, nights, and/or holidays; standing and walking up to 10 hours during shifts

Majority of work is indoors in an air‑conditioned or well‑ventilated facility

Work occasionally in an office or cubicle space equipped with a computer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact HR.Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.