Head of Learning and Development / L&D

The Director of Learning & Development is responsible for the design, development, and execution of enterprise learning programs that support employee performance, engagement, and capability development. This role ensures learning initiatives are aligned with organizational priorities and operational needs while driving consistent, high-quality delivery across the organization. The Director partners with HR, Operations, and business leaders to identify skill gaps, implement scalable learning solutions, and continuously improve program effectiveness through data‑driven insights.

Learning Program Development & Execution: Design, build, and implement enterprise learning and development programs across clinical, operational, and corporate functions. Develop standardized curriculum, training materials, and learning pathways aligned with business priorities.

Training Delivery & Implementation: Oversee execution of training programs across in‑person, virtual, and digital learning environments. Ensure consistency and quality of training delivery across locations and teams.

Needs Assessment & Workforce Development: Partner with business leaders to assess skill gaps and identify training needs. Instructional Design & Content Strategy: Apply instructional design principles to develop engaging, effective learning content. Ensure content is relevant, scalable, and aligned to adult learning best practices.

Learning Technology & Tools: Evaluate and support the use of learning technologies, including LMS, eLearning platforms, and AI‑enabled tools. Establish metrics to evaluate training effectiveness and impact. Analyze participant feedback and performance outcomes to improve programs.

Partner with HR, clinical leadership, operations, and subject matter experts to support learning initiatives. Coordinate with external vendors and training partners as needed.

Learning Governance & Standardization: Establish and maintain learning standards, program governance, and consistent training practices across the organization to ensure quality, scalability, and alignment with business priorities.

Team Leadership: Provide direction and oversight to Learning & Development team members or program resources. This role operates in a professional office and training environment and may require a combination of desk‑based work, virtual facilitation, and in‑person instruction. The position may involve periodic travel to support onsite training delivery and collaboration with business leaders and employees across multiple locations.

This role requires the ability to sit or stand for extended periods, communicate effectively in person and virtually, operate standard office equipment, and occasionally move training materials or equipment as needed for session delivery.

Learning Program Design: Builds structured, scalable learning programs that align with business needs and support organizational capability development.

Instructional Design: Applies adult learning principles and instructional design best practices to create effective, engaging, and practical learning content.

Project Management: Manages multiple learning initiatives with strong organization, prioritization, follow‑through, and execution.

Data‑Driven Decision Making: Uses metrics, feedback, and performance outcomes to assess effectiveness and continuously improve learning programs.

Works cross‑functionally with HR, Operations, clinical leadership, business leaders, and subject matter experts to deliver effective learning solutions.

Bachelor’s degree in human resources, Organizational Development, Education, or related field required.

7-10 years of experience in learning and development, instructional design, talent development, or a related function required.

Experience designing and implementing enterprise learning programs in a multi‑site environment preferred.

Demonstrated experience developing curriculum, training materials, learning pathways, and scalable learning solutions.

Experience using learning technologies, including learning management systems, eLearning platforms, or digital training tools preferred.

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