Help Desk Support/Technical Support - Remote
Virtual Vocations Inc
Covering the Hawaii Standard Time business day, the full-time Tier 1 Help Desk Technician will take inbound calls and tickets from dental practices, resolving Tier 1 issues on first contact while working remotely.
Resolve Tier 1 issues for dental clients, including password resets and workstation troubleshooting
Document work thoroughly to ensure seamless handoff to teammates
Set up and configure PCs, printers, and basic network equipment while managing vendor support cases
At least 1 year of technical support experience
At least 1 year of customer service experience
High school diploma or equivalent; IT degree or equivalent hands-on experience preferred
Ability to work 8:00 AM to 5:00 PM Hawaii Standard Time, Monday through Friday
Quiet, private home workspace suitable for calls involving patient information
Vacancy posted 3 days ago
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