Head of Operations & Business Management

We continue to grow because we hire the best-and our customers can tell. Serving the Florida Panhandle for decades, we've built our reputation on quality work, strong teams, and leaders who take ownership.

We're hiring an Operations Manager to lead, develop, and scale our service and install teams. This role is ideal for a leader who thrives on performance metrics, team development, and clear communication .

You will own results, build leaders, and drive the systems that power a high-performing operation.

KPI Performance: Drive and manage metrics including revenue, average ticket, conversion rates, technician efficiency, and call quality

Training & Development: Build and execute ongoing training to improve technical skill, sales performance, and customer experience

Communication: Set the tone with strong daily communication-team meetings, ride-alongs, 1:1s, and performance reviews

Ensure the right technician is on the right job through close partnership with dispatch

Culture & Accountability: Create a high-performance environment where goals are clear and results are expected

Training is structured, ongoing, and tied to performance outcomes

Proven experience managing KPIs and driving business performance

Experience in HVAC, Plumbing, Electrical, or home services strongly preferred

Experience with ServiceTitan or similar platforms preferred

Prior management experience required

Competitive base salary + performance bonuses

• Dental, vision, and life insurance
• PTO + paid holidays
• If you're a metrics-driven leader who can communicate clearly, develop people, and drive performance-this is your next step.