Head Of Property Management Operations

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. Impact Property Solutions is currently seeking an experienced Operations Manager who will partner with, and ensure the long-term success, of our customers. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Recruit and hire independent contractors.

Oversee scheduling and installation assignments.

Provide support to installation contractors.

Educate contractors on the “Impact Floors Process” with respect to quality and customer satisfaction.

Manage the resolution of all customer complaints escalated from customer service.

Manage shipping and receiving of inventory.

Maintain and manage safety standards throughout the warehouse.

Maintain security and integrity of the entire warehouse and all inventory.

Ensures that the necessary equipment is available and in working order to complete assignments.

Leads team in conducting daily safety checks on equipment, including forklift trucks, conveyor equipment, and specific portions of tractor-trailer and over-the-road trucks.

Inspects quality and quantity of supplies and equipment delivered to the team.

Verifies that outgoing deliveries meet company quality standards, and that order slips match and have the appropriate signatures.

Keeps team members informed about rules, regulations, policies, and objectives.

Orders new equipment as requested by management.

Warehouse Operations Manager Supervisory responsibilities

Provides constructive and timely performance evaluations.

Handles discipline and termination of employees in accordance with company policy.

Excellent management and interpersonal skills.

Basic understanding of records, inventories, and other routine documentation used in the warehouse.

Bilingual preferred.

Education and Work Experience Requirements

High School Diploma or GED Equivalent

Flooring industry experience a plus

Competitive Health Insurance Plans

Vision and Dental Plan

Company paid life insurance

Generous PTO plus paid Holidays

The warehouse facility is not climate controlled and may experience extreme temperatures