Medical Records/Front Desk Receptionist

Allergy & Asthma Center is seeking an experienced Medical Receptionist to join our front office team. Our specialty practice provides compassionate care to patients of all ages with allergies, asthma, and immune conditions.
We are looking for someone who understands medical front desk workflows, communicates clearly, and takes ownership of accurate scheduling, insurance verification, and patient check-in and check-out. Previous medical office receptionist experience is required.
Key Responsibilities Welcome patients and visitors with professionalism and warmth.
Complete patient check-in and check-out, confirming demographics, insurance information, and required forms.
Answer incoming calls, route messages accurately, and schedule, confirm, and reschedule appointments.
Verify insurance eligibility and benefits, including referral and authorization requirements.
Collect copays, deductibles, and applicable patient balances; accurately document payments.
Maintain accurate patient records in the electronic medical record system.
Coordinate referrals and communicate with referring offices.
Work closely with clinical staff to keep patient flow organized and address scheduling needs.
Process incoming documents, scan records, and assist with other front office duties.
Protect patient confidentiality and follow practice policies.
Required Qualifications At least one year of recent medical receptionist or medical front desk experience.
Hands‑on experience with patient check‑in/check‑out, appointment scheduling, insurance verification, and collecting patient payments.
Proficiency with electronic medical records and computerized scheduling systems.
Strong telephone etiquette, communication, and customer service skills.
Excellent attention to detail and the ability to manage competing priorities in a busy practice.
Dependability, professionalism, and a collaborative approach.
High school diploma or equivalent.
Preferred Qualifications Experience in an allergy, asthma, immunology, or other specialty medical practice.
Familiarity with medical terminology and referral and authorization workflows.
Bilingual English/Spanish

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