Head of Operations Management (m/w/d)

8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non‑autonomous rideshare fleets. As we scale across markets, we’re looking for a world‑class Head of Central Operations to build and lead the systems powering our operational backbone.

Head of Central Operations

We are looking for a highly strategic and execution‑oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver growth, onboarding, launch operations, driver support, vehicle operations, insurance & claims, and fleet readiness across all markets. You will be responsible for building scalable operational infrastructure while aggressively leveraging automation and AI to improve efficiency, reduce costs, and enable rapid growth. This is not a traditional operations management role — we are looking for someone obsessed with operational leverage, process design, and building systems that scale.

You will manage a lean, high‑performing team while redesigning workflows so human effort is focused on high‑value interactions and escalations, not repetitive manual work. Central Operations Leadership

Own and scale Central Operations across all markets

Develop operational playbooks, SOPs, escalation frameworks, and performance standards

Drive operational consistency while balancing local market flexibility

Oversee driver acquisition operations and onboarding workflows

Partner with Operations to align driver supply with fleet demand

Improve response times, resolution quality, and driver experience

Safety, Insurance & Claims

Oversee safety operations, claims processes, and insurance coordination

Reduce claims frequency, severity, and operational processing costs

Improve incident response and escalation management

Vehicle Operations

Oversee vehicle infleeting, registrations, renewals, and operational readiness

Improve fleet uptime and reduce operational downtime

Build scalable systems for tracking vehicle lifecycle operations

Improve launch speed, operational quality, and scalability

Build forecasting and operational capacity planning processes

Identify and automate manual operational workflows across Central Operations

Leadership & Cross‑Functional Partnership

Manage and develop a small high‑performing team

Partner closely with Product, Engineering, Finance, People, and Market Operations

Drive a culture of ownership, urgency, continuous improvement, and execution

7+ years of experience in operations, logistics, marketplace operations, customer operations, or related fields

Experience building and scaling operational systems in fast‑paced environments

Comfort operating in ambiguity and building from scratch

Base Salary Range: $130k-$160k plus annual bonus and strong stock option award

8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.