Referral Coordinator - Primary Care

Referral Coordinator - Endocrinology

Start here at Hartford HealthCare and be part of something better! Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what they do. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from medical assistants to physician assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. At Hartford HealthCare Medical group we offer: supportive environment to promote professional and interpersonal development and growth, tuition reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague and dependents, medical, dental and vision coverage options, generous PTO to promote work/life balance, employee assistance and wellness programs including a strong focus on promoting mental health, discounts on services, products and optional coverages movie tickets, pet insurance, travel and more!

JOB SUMMARY HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Primary Care Behavioral Health service line. Patients will be contacted and scheduled according to their primary care office location. Schedules will be reviewed daily to review for openings to get patients from the referral work queue or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure necessary documents are received and the referral meets the Behavioral Health guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, clinicians, and managers. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date.

Qualifications: Experience minimum of 1 year as a medical receptionist or previous care coordination experience. Language skills: strong written and verbal communication skills.