Head of Operations Management (m/w/d)

About Us Hope Center for Behavior Change, Inc. is a growing Applied Behavior Analysis (ABA) therapy practice based in West Palm Beach, FL, dedicated to improving the lives of children and families through evidence-based behavioral health services. We are passionate about our clients, our staff, and building a strong, organized practice. We are looking for a driven, experienced Operations Manager to join our leadership team and help take our practice to the next level.

Job Summary We are seeking a highly organized, experienced Operations Manager with a strong background in ABA practice operations. This role is the operational hub of our practice — you will work directly alongside the CEO to manage billing, insurance, scheduling, marketing, intake, staff coordination, and much more. The ideal candidate is self-motivated, detail-oriented, and has direct experience with CentralReach and ABA billing workflows.

Responsibilities Manage full revenue cycle: billing, payment posting, ERA processing, and denied claims management

Submit and manage insurance authorizations for all active clients

manage pre-credentialing and provider enrollment tasks

Manage TRICARE audit processes and ensure documentation compliance

Serve as the primary CentralReach platform administrator (scheduling, note audits, time clock, authorizations)

Perform daily clinical note checks for compliance and timely submission

Manage staff schedules and coordinate coverage for floating/support staff

Oversee Google Drive organization and company email management

Answer phones and manage all incoming communications professionally

Manage full intake workflows for new clients and new staff onboarding

Manage company social media accounts and post regular content

Support networking and community outreach to grow referral sources

Assist with implementation of new programs and service lines

Provide direct administrative and operational support to the CEO

Minimum 2 years of experience in an Operations Manager role (REQUIRED)

Experience in ABA billing, ERA processing, and revenue cycle management

Knowledge of CAQH management, insurance credentialing, and pre-credentialing

Familiarity with TRICARE billing and audit requirements preferred

Proficient in Google Workspace (Drive, Gmail, Docs, Sheets)

Strong organizational and multitasking skills with ability to manage competing priorities

Bachelor's degree preferred; 68,000 – $75,000 per year base salary (based on experience) plus quarterly bonuses

401k and Health Insurance Stipend

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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