Head of Project Development Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are also open to considering qualified candidates located near these markets or within reasonable proximity for business travel and client support requirements. This role also requires up to 25% travel based on project and client needs.JLL is seeking an experienced Manager of Development and Project Entitlements to provide subject matter expertise for retail development projects across the continental United States. This senior-level position requires a minimum of 15 years of experience in retail and commercial development, with deep expertise in entitlement processes, permitting, and stakeholder coordination. The successful candidate will drive exceptional client service delivery while optimizing project timelines and success rates for our banking sector client.Client Service Excellence The Manager will deliver exceptional client service through technical expertise, effective communication, and strategic relationship management. This role serves as the primary liaison between JLL, the client, and various stakeholders throughout the development process, ensuring seamless project coordination and timely delivery of outcomes.Technical Leadership & Project Management Leverage extensive retail development expertise to guide successful project delivery from inception through full permit authorization and utility provisioning. Provide strategic oversight of entitlement processes, including zoning applications, land use approvals, environmental permits, and utility coordination. Process Optimization & Performance Management Develop and refine tracking mechanisms to identify project schedule acceleration opportunities while minimizing forecast error rates. Create and maintain comprehensive databases of permit expeditors, land use counsel, and subject matter experts. Establish key performance indicators (KPIs) for external consultants and monitor their performance, workload, and deliverables. Conduct root cause analyses on problematic submissions and provide peer reviews of due diligence reports.Strategic Consultation & Problem-Solving Provide expert consultation on complex or problematic developments, offering troubleshooting support and technical guidance. Advise on landlord work letter lease negotiations, zoning requirements, environmental entitlements, and utility acquisition processes. Contribute to organizational growth by achieving financial objectives while meeting specific retail construction requirements.Team Development & Collaboration Foster collaborative relationships between transaction, design, and construction teams. Contribute to training and development of team members in retail project implementation methodologies. Provide clear, concise reporting and communication between clients and project teams while continuously enhancing professional skills with focus on retail development trends.Desired experience and technical skills:Requirements:Education & Experience Bachelor's degree in Architecture, Engineering, Construction Management, or Business (advanced degree preferred, particularly in retail or commercial development). Minimum 15 years of relevant experience in civil engineering, architecture, or real estate development with strong emphasis on first and second-generation retail construction projects, both ground-up and in-line developments.Deep knowledge of land use planning, zoning codes, variance and special use approvals, PUDs, and subdivision processes. Strong grasp of federal and local governmental authorities, building codes, environmental regulations, and laws affecting retail development. Understanding of land surveying, title work, and utility provider requirements.Project Management Skills Proven track record managing projects from lease negotiation through entitlement, permitting, construction, and close-out phases. Experience with due diligence of physical site conditions, soil remediation implementation, and storm water management. Proficiency in Excel and MS Project or equivalent industry scheduling software is required.Familiarity with rezoning processes, development agreements, subdivision platting, PUD approvals, civil engineering, utility easements, and public hearing processes. Environmental experience with soil contamination, floodplain, and wetland mitigation is advantageous.JLL Values Integration This role embodies JLL's commitment to Excellence by maintaining the highest standards of technical expertise and client service delivery. Integrity guides all interactions with governmental authorities, consultants, and clients, ensuring transparent and ethical project management. The role supports Sustainability through environmentally conscious development practices and regulatory compliance. Finally, the position exemplifies People First values by fostering team development, maintaining strong client relationships, and prioritizing clear communication throughout complex development processes.Success Metrics Success in this role will be measured by accurate project milestone scheduling, reliable delivery of project completions, improved approval authorization durations, and maximized success rates across the retail development portfolio. The ideal candidate will demonstrate consistent ability to minimize project timelines while maintaining quality standards and regulatory compliance.Location:On-site -Atlanta, GA, Boston, MA, Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, New York, NY, Tampa, FL, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Accepting applications on an ongoing basis until candidate identified.Boston, MAType: Full time