Head of Operations & Business Management

Business Operations ManagerCIRCE Technology & Research, Business DevelopmentFelton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.CIRCE Technology & Research is a Salesforce consulting and product firm serving nonprofit, behavioral health, and human services organizations. CIRCE is a registered Salesforce ISV Partner and Consulting Partner and has been in the Salesforce partner program since 2011. CIRCE is a wholly owned subsidiary of Felton Institute.CIRCE serves the Felton Institute along with sixteen external community-based organizational clients across five service lines: Salesforce consulting and development including Agentforce, systems migrations, the CIRCE Software App for Care and Case Management, Crisis Response Solutions for 988 contact centers and mobile crisis dispatch, and Managed IT Services.We are seeking a Business Operations Manager to keep CIRCE's client relationships, projects, billing, and internal operations running on a consistent, documented footing. This role sits in Business Development and works across the full client lifecycle, from prospect research and demonstrations through contracting, project tracking, invoicing, training, and ongoing account support.The central purpose of this role is continuity. You will document how CIRCE's business operations run, serve as backup to the Director of Business Development, and build systems that do not depend on any one person's knowledge.This is a generalist role. The right candidate is organized, follows a process through to completion, is comfortable working inside Salesforce, and can move between client-facing work, financial administration, and research in the same week.Key ResponsibilitiesCustomer Success and Client SupportProject OperationsSalesforce Administration and ReportingBilling and Financial OperationsBusiness Development and ResearchMarketing and Digital PresenceHiring SupportAdministration and Knowledge ManagementRequired QualificationThree or more years in business operations, customer success, account management, program management, or project coordination, preferably in a software, consulting, or professional services firm.Working experience in Salesforce as an end user or administrator, including data entry, record management, and building reports and dashboards.Experience maintaining projects in a project management tool such as Monday.com, or Asana.Experience with invoicing, billing, or accounts receivable processes.Ability to train non-technical users and explain software clearly.Excellent written communication, including presentations, briefs, and procedural documentation.Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, and OneDrive.Demonstrated ability to manage competing priorities across multiple functions and follow processes through to completion.Bachelor's degree in business administration, communications, information systems, or a related field, or equivalent professional experience.Preferred QualificationsSalesforce Certified Administrator or Associate certification.Experience with Harvest, Monday.com, Asana, Stripe, iCIMS, ShareFile, Box, and PolicyStat.Experience researching or preparing grant and funding applications, including federal funding.Experience with website and LinkedIn analytics.Recruiting or hiring coordination experience.Experience with nonprofit, behavioral health, or human services organizations.Project management training or certification, such as CAPM or PMP.Reports to: Director of Business DevelopmentJob Type: Part TimeWork Schedule: Hybrid. Candidates must reside in a state where Felton Institute is registered to employ. Occasional travel to conferences, events, and client sites required.FLSA Status: Non-ExemptSalary Range: $45-$55 per hour (DOE)Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.Applying Instruction: Candidates should apply for the position at our career page "careers.felton.org" OR directly email resumes to "View email address on click.appcast.io".IMP NOTE: Job responsibilities are subject to change according to program requirements.