Front Desk / Receptionist - Clinic - Bilingual
$19 - $20 per hourNew York Psychotherapy and Counseling Center
Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month!
Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and caring for the community through both in-person and telehealth services.
NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- 403B Retirement Plan with Match!
- The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.
Answer phones, take messages, and transfer calls as needed
Perform general office duties inclusive but not limited to scanning, faxing, and making copies
Schedule appointments for clients and conduct outreach as determined by management
Provide prescribers with both in-person and virtual support.
Provide daily scheduling outreach and regularly submit summary reporting data
Processing of prior authorizations and obtain the required approval for medications
Facilitate Medical Records requests in compliance with state regulatory guidelines
Electronically store, accurately record patient information into EMR system
Provide support to all interdisciplinary teams, including clinical and medical staff
Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
Bilingual; fluent in English and Spanish
- High School Diploma or equivalent
- 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
- Exceptional customer service skills
- Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
- Working knowledge of MS TEAMS video meeting platform
- Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
- Salary: $19.00- $20.00 per hour
Vacancy posted a month ago
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